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CHRC News
Vol.2, No. 2, April 2002
INTRODUCTION
This issue of the CHRC News features
reports by CHRC Project Manager Julie
Whelan about the web’s role in a local
pediatric practice as well as news from the
Center for Information Therapy. Reference
Services Librarian Linda Rossman, from the
Perkins Braille and Talking Book Library,
describes their unique services in our
occasional series, Massachusetts Models
In the News
Our thanks to the Editors of Boston Region
BRiefly for their kind mention of CHRC
services in the January, 2002 issue. Please
don’t hesitate to get in touch with us for
assistance. Our complete contact
information is on the last page.
Treadwell Staff Notes
Remarks from Julia Whelan
Senior Outreach Librarian, Treadwell
Library, Massachusetts General Hospital
617-724-2781; jcwhelan@partners.org
Some health care providers are integrating
the Internet and web based information
resources directly into patient care. At the
recent Health on the Internet Conference
(February 2002, Sheraton Boston), for
example, we toured the web page of
Pediatric Health Care at Newton-Wellesley
P.C., http://www.pediatrichealthcare.com/, a
pediatric practice firmly committed to using
web technology. Patients and their families
can use the web site to query a doctor or
nurse, request a school/camp form, request
a referral, renew a prescription or schedule
an appointment. When patients join the
practice, they can submit their medical
history forms online. Web site utilities
allow them to store and access their medical
records from the web site. Dr. Eugenia
Marcus, a pediatrician in this group practice,
listed the many advantages she has
discovered in using the Internet as part of
her practice:
- It eliminates telephone tag.
- It increases communication. E-mail
makes it easier, especially for
adolescents, to communicate directly
with the doctor on sensitive issues. E-
mail is also self-documenting and
facilitates education and follow-up.
- The doctor can keep in touch with
families, even at a distance, while
simultaneously increasing
productivity.
- Internet use can decrease the number
of office visits: it is estimated that as
many as 20% of office visits could be
shifted to the Internet.
- Because patients can e-mail or scan in
documents such as school evaluations
or pictures of a rash, the doctor knows
patient questions ahead of time and
her thoughts are more organized; her
responses more complete.
Patients have recommended web-based
consultations because they may eliminate the
following chores: bundling children into the
car, driving to the office and searching for a
parking space, sitting in a waiting room full
of sick children, and missing work. (For this
last reason, many employers are interested in
supporting web consultations.)
Click on “Education” on the web site home
page to see links to selected information
resources. Dr. Marcus either refers
patients to a particular site or cuts and
pastes information into her e-mail
responses. Working with clinicians to
determine how these information resources
are selected and utilized seems a prime
opportunity for medical librarians to
participate in the process. There are many
issues that must be solved before the
practice of internet medicine can become
more widespread. Currently, health
insurance does not reimburse clinicians for
these activities. Pediatric Health Care at
Newton-Wellesley charges patients a web
fee when they join. Future plans include a
sliding fee for consulting the doctor via e-
mail which would vary depending on the
complexity of the question. During office
visits, Dr. Marcus takes time to
demonstrate how to use the web utilities
and clarifies what types of questions are
appropriate for this service and which
should always be handled by phone. One
of the biggest problems is the slowness of
the average Internet connection. Questions
of access are crucial. Currently, such
integration of the Internet into medical
practice could only work in a highly
educated, affluent community. The
proliferation of cell phone use across all
segments of society and increased cell
phone access to the Internet may serve to
broaden these services to larger segments
of the population.
Center for Information Therapy
http://www.informationtherapy.org
In a related news story, the Center for
Information Therapy was launched in
Washington, D.C. The Center plans to lobby
Congress to mandate that “information
prescriptions” become part of standard
medical care. The group also wants
reimbursement for these activities from
Medicare, Medicaid and HMOs. Patients
would receive information before a visit, at
the time of care, as part of discharge, and
follow-up. Medical librarians have
expressed concerns that Healthwise, the
commercial founder of the group, is using
this effort as a vehicle for self-promotion.
Additionally, the process they are lobbying
for does not include librarians as either
information providers or evaluators.
The integration of consumer health
information into medical care, whether via
the Internet or more traditional media, is a
hot topic and certainly one that librarians
everywhere will want to follow and express
their opinions.
Care for the Patient with Cancer
Martha Stone, Treadwell Library’s
Coordinator for Reference Services,
presented “Using the Internet to Search for
Cancer Resources” at MGH’s Center for
Clinical and Professional Development
forum, “Cancer Nursing: Back to Basics” in
March. If you would like a copy of the
handout, consisting of a two-page annotated
list of both general and specialized cancer
web sites, please contact us.
American Board of Medical Specialties
(ABMS)
http://www.abms.org/
The ABMS now requires registration to use
their "Who's Certified" search. The site
remains free but requires you to input your
e-mail address. A password is instantly
generated and sent your e-mail address.
However, the ABMS has imposed a limit of
five free searches per 24-hour period. Reuse
your password at subsequent searches, but if
you have forgotten it, click on Forgot my
password and a new one will be issued
immediately.
Consumer Health Information for
California
http://nnlm.gov/psr/chic.html#trainingmodules
Developed by the Pacific Southwest
Regional Medical Library (PSRML) in
collaboration with other California libraries,
the overall goal of the project was to
facilitate the ability of public library staff to
answer consumer health questions. Three
modules are available in PDF. The
information presented is straight-forward
and well-written. There are some excellent
mock health reference interview scenarios
using real-life examples, as well as
information about the legal/liability aspects
of dispensing health information in Module
I. Module II covers use of print materials
available in most public library collections
to answer consumer health information
questions, while Module III describes online
resources available to answer consumer
health questions, including those made
available by the National Library of
Medicine.
Lab Tests Online
http://www.labtestsonline.org/
Lab Tests Online is the product of a
collaboration among professional societies
representing the clinical laboratory
community, and organized by the American
Association for Clinical Chemistry (AACC).
This excellent web site allows you to search
by name of test, by condition/diseases, or
by age group. For example, choose AFP
Maternal from the drop-down menu of tests.
Synonyms and related tests are listed. There
is a brief summary of this blood test, used to
assess the risk of carrying a fetus with
abnormalities. Click on “Links” for a brief
listing of web sites appropriate to the test
being carried out. In another example,
choose Peptic Ulcer from the drop-down
menu of Conditions/Diseases. There is a
brief, understandable description of the
condition, pop-up boxes to define terms such
as antigen or enzyme, and information about
any related tests, which in this case is the
Helicobacter Pylori Test.
Massachusetts Models
By Linda Rossman, M.S., Reference
Services Librarian, Perkins Braille and
Talking Book Library.
Background: The Perkins Braille and
Talking Book Library has been providing
special library services since 1830. In 1931,
it became a founding member of the Library
of Congress Program for the Blind and
Physically Handicapped. The library is
housed at the Perkins School for the Blind,
the first school for the blind in the United
States, chartered in 1829. We currently
provide services to libraries and schools that
serve eligible individuals, as well as to
18,000 residents of Massachusetts who are
blind, visually impaired, or cannot read
standard print due to a physical disability or
reading impairment.
The library is a cooperating member of the
National Library Service for the Blind and
Physically Handicapped (NLS), which is a
division of the Library of Congress and is
composed of 141 network libraries
nationwide. The program is administered by
the Perkins School for the Blind with
funding from the Massachusetts Board of
Library Commissioners.
The audiocassettes recorded by the NLS for
the talking book libraries differ from the
standard commercial audiotapes that public
libraries purchase. These tapes are specially
recorded on four tracks rather than the
standard two tracks. The four-track system
enables compliance with the U.S. copyright
law and minimizes the number of tapes
needed for each title. The library lends, at no
charge, four-track cassette players to play
these tapes. All materials are sent to and
from the library and its patrons postage-free,
as mandated by an act of Congress.
Between 1800 and 2000 books on cassette
are sent out per day, to individuals and
libraries.
Reference Service: The reference
department specializes in providing a wide
array of information on disabilities in
whatever format the patron prefers: large
print, braille, e-mail, diskette or over the
phone. Blind people who use computers
receive an electronic version of the file and
then use adaptive technology such as JAWS,
screen reading software that allows the
computer to “speak” to the user, and
ZoomText, software that enlarges the
computer image.
The reference department publishes topic
bibliographies covering titles in both
cassette and braille format. About ten
percent of the library’s users prefer braille.
Librarians also serve as information
clearinghouses to help connect people to the
agencies and resources they need. In the
future, the library will be initiating an online
“Ask A Reference Librarian” service, as
well as distributing its newsletter, Dots &
Decibels, to Massachusetts public libraries.
Four reader’s advisors are available to
provide assistance to all library patrons.
The library provides most of its services
over the phone, but patrons are also
welcome to come in and browse new braille
and cassette titles in our drop-in facility,
located next door to the library.
How to register: Individuals unable to read
print books due to a disability are eligible for
services. Hospitals, libraries, schools and
other institutions that serve people who
qualify are also eligible. Libraries can
arrange to have a deposit collection of
braille and talking book titles on-site. In the
case of blindness, visual impairment or
physical limitations, eligibility for service
can be certified by any helping professional,
including a librarian, therapist, or social
worker. However, in the case of a reading
disability, a medical doctor needs to sign the
form, certifying that the condition is
organically based. Call 617-972-7240 for
more registration information.
Customized Service Plans: Registered users
may set up automated preference profiles by
subject or authors, and new titles will be
automatically mailed on a regular basis in
the format the user prefers.
Catalog: Keystone Library Automation
Systems (KLAS) is the online catalog,
available for searching by the general public,
although only registered library patrons can
actually sign on and request books
electronically. The catalog can be searched
by title, author, subject, or keyword, and
results can be limited by media format. It
can be accessed through the Perkins home
page, http://www.perkins.org, or directly at
http://www.klas.com/talkingbooks/mass
Collection: The Library holds
approximately 65,000 book titles for adults
and children and subscribes to 100
magazines. Fiction and non-fiction
bestsellers, biographies, westerns, mysteries,
romances and how-to books are in high
demand.
Children’s Services: The Children’s
Services Department provides assistance to
juvenile patrons, their parents, caregivers,
teachers and librarians. In 1999 a Summer
Reading Program was inaugurated.
Contact information: If you have any
questions about our services or would like to
sign up as an individual or institution, please
contact us:
General Information and Reader’s Advisors:
617-972-7240; 800-852-3133
Fax : 617-972-7363
Reference: 617-972-7245
E-mail: rossmanl@perkins.pvt.k12.ma.us
(after late April, 2002 e-mail address will be:
Linda.Rossman@perkins.org)
Location: The Perkins Braille and Talking
Book Library is located at 175 North Beacon
Street, Watertown, MA, 02472-2790. It is
served by MBTA bus line #71 from Harvard
Square and #70 from Central Square.
Hours: Monday-Friday, 8:30 – 5
Web site: http://www.perkins.org
In Print
The guide to living with bladder cancer /
Mark P. Schoenberg and the faculty and
staff of the Johns Hopkins Genitourinary
Oncology Group / Baltimore : Johns
Hopkins University Press, 2000. This book
is scientifically grounded, well-written,
comprehensive, and includes a glossary.
There are only a few illustrations. The
author states in the Introduction that “this
book contains very little information about
[alternative or complementary] approaches.”
Instructions for geriatric patients /
William A. Sodeman / 2nd ed./
Philadelphia : W.B. Saunders, 1999.
Includes CD-ROM. These are generic,
large-print, jargon-free instructions on a
wide variety of topics ranging from
dementia to insomnia, dry eyes, and edema.
There are sample diets, when appropriate
(e.g. lactose controlled, gluten restricted.)
The CD-ROM can be used to create
customized instructions.
Mayo Clinic guide to self-care : answers
for everyday health problems / Philip T.
Hagen, editor-in-chief / 2nd ed. / Rochester,
Minn. : Mayo Clinic, 1999. Covering 150
common medical conditions, this book also
includes sections on workplace health (e.g.,
coping with stress) and being a wise health
consumer (e.g., a guide to home medical
testing kits.) Each entry, from tick bites to
ankle pain to ear infections, is illustrated by
a detailed line drawing.
What would you like to see covered in the
CHRC News? Please don’t hesitate to tell us!
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CHRC Contact Information
Tel: 1-877-MEDI-REF (1-877-633-4733)
or 617-726-8600
Fax: 617-726-6784
E-mail:
treadwellqanda@partners.org
or treadwellqanda@partners.org
Consumer Health Reference Center
Treadwell Library
Bartlett Hall Extension 1
Massachusetts General Hospital
Boston, MA 02114.
http://www.mgh.harvard.edu/library/chrcindex.html
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