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CHRC News
Vol. 2, No. 1, October 1999
CHRC Annual Report
The first year of the Consumer Health
Reference Center has been an exciting and
busy one. During this time 247 libraries
asked 555 questions. The Northeast,
Southeastern and Metrowest regions
accounted for 73% of those 555 questions
and 73% of all queries came from public
libraries. Aside from questions about
CHRC services and policies, which were
to be expected from such a new service,
the top three topics of enquiry were cancer
and cancer treatments, drugs and
medications, and recommendations for
health related books, journals and internet
sites.
We at Treadwell have thoroughly enjoyed
answering (or trying to answer in some
cases!) the questions you have referred to
us. We noticed the questions became more
and more complex as the year progressed
and we look forward to an even busier year
ahead.
CHRC Rolodex Cards
Accompanying this issue of the CHRC
News is a Rolodex card with full details on
how to contact the CHRC. We encourage
you to put this card with all your other
reference contacts. We know how easy it
is to forget the number and the name
unless you use us all the time ? we hope
this helps a little.
New Look for CHRC Web Page
The CHRC web page at:
http://www.mgh.harvard.edu/library/chrcin
dex.html
has been completely redesigned. Please
take a look and send us your comments.
New features include a web form so you
can send questions to us via the web, a
search engine and many updated links.
Some new links of interest include:
Needy Meds
http://www.needymeds.com/
A listing of pharmaceutical companies
drug offering assistance programs for
people who can?t afford the drugs they
need.
School Nurse and Practitioner Links
http://www.hsls.pitt.edu/outreach/partners/
nurse.html
School librarians may find this annotated
list of links for school nurses very useful.
New England Regional Genetics Group
http://acadia.net/nergg
Educational materials and resources on
genetics and genetic programs in New
England.
Several language resources have also been
added. Two worth checking out are:
Multicultural Health Communications
Services (New South Wales, Australia)
http://mhcs.health.nsw.gov.au/health-
public-affairs/mhcs/index.html
Extensive listing of publications in
numerous languages. Publications may be
viewed and printed without any language
software although Adobe Acrobat is
required for viewing.
Translated Health Education Materials
(British Columbia Ministry of Health, the
Department of Canadian Heritage, the
Vancouver Foundation)
http://www.healthtrans.org
Extensive list of publications in many
different languages. Searchable by
categories, agencies and languages.
Massachusetts Models
In the fourth article in our series,
Massachusetts Models, Susan Flannery,
Director of the Cambridge Public Library
describes the role of the public library in
providing health information. This is the
text of a presentation made to the
Massachusetts Health Sciences Libraries
Network (MaHSLIN) Annual Meeting in
April 1999.
In the past 20 years the role of the patient
in health care has evolved from recipient to
partner. The doctor is no longer God and
the patient can no longer be passive.
The public library has a critical part to play
in supporting individuals in their role as
health care consumers. This function is
not incompatible with the traditional role
of the public library as an information
source but it does present some unique
challenges.
There is a natural tension in many areas of
reference service between advice vs.
information, credible versus unvalidated
sources, and intellectual freedom versus
censorship. But nowhere is it more acute
than in the field of medicine. Here we are
frequently talking about life and death.
There are multiple reasons why an
individual might seek out health
information in a public library. These
include, but are not limited to:
? Educational research
? Healthy lifestyle/prevention
? Informed decision making
? Crisis intervention
The data on clientele using health
information at the Cambridge Public
Library is not inconsistent with national
findings. The majority of our users are
students doing research and adults seeking
personal health information. We do
occasionally serve nursing students and
practicing nurses. We do not, as a general
rule, serve physicians and other medical
professionals seeking health information.
Students? requests are straightforward and
easily handled. The adults come in three
different categories:
1. Those seeking a healthier life style.
They are interested in prevention of
major illness; weight loss, lowering
cholesterol, having a healthy
pregnancy, how to stop smoking, etc.
2. Those who want to be forewarned and
forearmed. They have been diagnosed
with a particular disease, problem
and/or are scheduled for tests,
procedures, or surgery which they don?t
know anything about. For example, a
young woman came into the Reference
Room of the Cambridge Public Library
and asked the reference librarian for
information on Down?s Syndrome. She
had no idea what it was but had been
told by her physician that the baby she
was carrying would have it. When the
librarian suggested that she might wish
to discuss this further with her doctor,
the woman made it clear that, for
whatever reason, her doctor was not a
potential source of information for her.
3. Patients in crisis/shock. They have
received devastating news and are
looking for a glimmer of hope that there
is a cure. For example, a woman came
to the reference desk looking for new
?cures? for esophageal cancer. She
made it clear that her doctor had told
her that her case was terminal but she
was determined to find out about a cure.
She wanted something new and cutting
edge? something that worked but was
overlooked by ?traditional? medicine.
Individuals frequently come to the public
library when they or their loved ones are
given a grim prognosis and they are
desperate to find ?good news? on the
shelves or in the computer.
Imagine the challenges for a reference
librarian in answering that question. The
staff finds this work intensely personal and
very draining. Surely, this is not the role
that any of us envisioned when we signed
on to be librarians.
In all instances, we expect our staff to treat
our customers in a professional, respectful
manner. But clearly these situations
require much more. They necessitate
sensitivity, tact, patience, empathy, and
kindness. The librarian needs to answer
the questions but how he or she does it is
crucial. Imagine the sophistication level of
someone who does not know what Down?s
Syndrome is.
This illustrates another of our challenges,
namely the disparity in our constituency?s
levels of understanding of health
information. There is no common
denominator. Some of our users may have
advanced degrees in the sciences and
others may have less than a high school
diploma and others, like myself, fall
somewhere in between
This issue is most acute in accessing fast
breaking medical information, which is
most likely to be published for the
?professional? and not for the lay person.
Is information that one can?t understand of
any more use than no information at all?
Does the reference librarian make this call
when a patron does not have the luxury of
waiting for the ?pop? version?
A report published by the National
Commission on Orphan Diseases (U.S.
Dept. of Health & Human Services, 1989)
describes the difficulty patients diagnosed
with orphan (rare) diseases have in
obtaining information to assist them in
making decisions. This problem was not
limited to patients. Nearly half of the 247
physicians could not find printed material
for their patients and more than one third
could not find information summarizing
ongoing research. (1)
If the ?specialists? can?t find this
information, what chance do we
?generalists? have? Many times we do the
best we can in an ?alien? universe.
There is a natural tension in the medical
field between what are accepted
procedures and treatments, and emerging
research and alternative therapies. While a
medical practitioner or institution might
choose to follow a particular school of
thought, it has been the public library?s
hallmark to leave the decision making up
to the user. Therefore one might expect to
find books, journals, etc. that an MD or
RN would find medically unsound. Fad
diet books are an obvious example of this.
But so are publications that claim you can
determine the gender of your child by your
diet or that you can cure a life threatening
illness by eating sunflower seeds.
Although it is essential that a public library
provide access to mainstream medical
information it is also our responsibility to
provide information on alternative medical
practices and ideas. Even if we hadn?t
considered that our mission in the past, the
explosion of medical information, both
bogus and bona fide, on the Internet has
made it impossible for us to do anything
else.
As professionals, we do not eschew our
obligation to provide accurate information
to our customers by leading them to the
very best medical information available - if
that is what they request. One way we
assist our users in ferreting out the ?good
stuff? is by producing guides.
We have expanded our guides beyond the
traditional book resources to include useful
web sites with credible and up-to-date
information on a variety of subjects.
That in no way suggests that we would
actively lead a patron away from his or her
desire to access non-traditional resources,
un-moderated listservs, and chat rooms.
The revolutions in technology, the
availability of shared access to electronic
databases, the establishment of the
Consumer Health Reference Center at
Treadwell Library, MGH, and the Internet
has greatly enhanced the health
information resources of even the smallest
library in the Commonwealth.
In 1999, the Cambridge Public Library has
access to nearly 200 full-text medical or
health journals on-line. Ten years ago I
would have been surprised if we had more
than five titles in our collection.
Public libraries are proud to be partners
with medical professionals and patients in
de-mystifying medicine and making it
accessible to the lay person. In fulfilling
that mission we accept our unique role
which we hope bridges the ?medical gap?.
1. The Status of health information delivery in the U.S.:
the role of libraries in the complex health care
environment. Karen Hackleman Dahlen. Library
Trends. Summer 1993).
Susan Flannery, Director Cambridge Public
Library.
Gale Encyclopedia of Medicine
Online via Health Reference
Center
Detroit: Gale Research, 1999. $500
The excellent Gale Encyclopedia of
Medicine is now available in full text as
part of the Searchbank Health
Reference Center database.
This five-volume set has proven itself a
consistently reliable, useful, and quick way
to answer a number of CHRC questions.
Arranged in alphabetic order it is a ?one-
stop source for medical information on
nearly 1,500 common medical disorders,
conditions, tests and treatments [?]?
which ?uses language that laypersons can
understand?. Each article follows a
standardized format. For instance, the
entry on Ascites (an abnormal
accumulation of fluid in the abdomen)
contains definition, description, causes and
symptoms, diagnosis, treatments (both
conventional and alternative), prognosis,
and prevention. There is a box for key
terms; a black-and-white radiographic
image; and a brief bibliography of books,
journal and popular articles, and contact
information, including URL, for the
American Liver Foundation.
Free Merck Manuals
From the Merck website:
http://www.merck.com/pubs/
?We are delighted to make the 17th edition
of The Merck Manual available on our web
site free of charge. This book--The
Centennial Edition--was published in
April 1999. Merck also provides the
entire 2nd edition (1995) of The Merck
Manual of Geriatrics and part of The
Merck Manual of Medical Information--
Home Edition (1997) available on our web
site free as well. Please use them as often
as you like?.
Catchy Drug Names and
Reference Questions
?I heard about a great new arthritis drug -
something like Celeron, or Acela, or
Celebrex, or maybe Celebra. Can you give
me some more information?? Though ad
execs on Madison Avenue may delight in
finding catchy brand names for new
products, the similarity in sounds can
cause problems. Celeron ? is an Intel ?
processor which ?expands Intel processing
performance? ; Acela is an ?ultramodern,
high-speed train? which will go into
service on the Northeast Corridor later this
year; Celebrex is the FDA approved drug
for treatment of rheumatoid arthritis and
osteoarthritis.
Using the FDA web page search feature
http://www.fda.gov/search.html
and limiting your search to the ?Press
Release? section of the FDA website
instead of the default ?Search All of FDA?
is a quick and easy way to find out about
new drugs. Doing this pulls up one brief,
easy-to-read information sheet about
Celebrex.
And what about Celebra? Is it that Disney-
owned town in Florida? (No, that?s
Celebration). Celebra ? is the name
under which Celebrex is marketed in
Brazil. The ?Doctor?s Guide to New
Drugs or Indications?,
http://www.pslgroup.com/NEWDRUGS.HTM
is another comprehensive source of
information about drugs. Utilize the ?find?
function of your browser to locate the
word you?re looking for. In this case, the
title of the news release is ?COX-2
Inhibitor, Celebra, Approved in Brazil for
Arthritis Treatment?.
Treadwell EJournals in the
News
The ?New on the Net? column in the May,
1999 issue of Medicine on the Net includes
recognition of Treadwell?s electronic
publications. They say that we present an
?invaluable list of sites offering full-text
articles or abstracts and tables of
contents.? Though most of these sites do
require an MGH Internet address for
access, some are freely available. One of
those which may be useful to consumers,
given that cancer and cancer treatments
was the number one topic of questions
referred to the CHRC, is the M. D.
Anderson OncoLog. This publication of
the University of Texas? M. D. Anderson
Cancer Center, ?reports recent
developments in cancer patient care,
significant diagnostic progress, and current
clinical and basic science research
activities at M. D. Anderson Cancer
Center.? Articles date back to the
beginning of 1996, and there are between
three and eight articles per issue. Web
addresses:
http://www.mgh.harvard.edu/library/electron.htm
http://www.mdacc.tmc.edu/~oncolog
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CHRC Contact Information
Tel: 1-877-MEDI-REF (1-877-633-4733)
or 617-726-8600
Fax: 617-726-6784
E-mail:
treadwellqanda@partners.org
or treadwellqanda@partners.org
Consumer Health Reference Center
Treadwell Library
Bartlett Hall Extension 1
Massachusetts General Hospital
Boston, MA 02114.
http://www.mgh.harvard.edu/library/chrcindex.html
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